You need to renew your payroll membership from time to time to access the payroll functions correctly. Issues with the same can lead to the QuickBooks error PS038, which can prevent users from accessing the payroll features, like direct deposit or employee payments. The error can occur due to many possible triggers, like an outdated QB application or stuck paychecks. If you are getting the QuickBooks error code PS038, you can perform the steps given in this blog to terminate it easily.
If you are having difficulty understanding the steps or eliminating the error message on your own, you can reach out to us at +1-855-948-3646 to get professional assistance from our team of QB experts.
Possible Causes & Reasons for the QuickBooks Error Message PS038
If you are encountering the QuickBooks Desktop error PS038, you might be facing the reasons and factors mentioned below –
Your payroll membership is dormant or outdated, and the membership is unverified, which is causing issues while running payroll.
Your QuickBooks Desktop application is outdated or obsolete, and the old version can cause compatibility issues while running QB payroll.
The QuickBooks payroll function you are using is incompatible with your QB version, which is causing errors while running the feature.
You are trying to send the paychecks online, and the paychecks are getting stuck due to network issues or payroll problems.
How to Successfully Remove the QuickBooks Payroll Error PS038?
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QuickBooks payroll update error PS038 can be easily eliminated by using the solutions mentioned below –
Solution 1 – Identify the Stuck Paychecks and Rebuild the Damaged Data
You can easily resolve the QB error code PS038 by identifying the stuck paychecks and fixing them.
Open QuickBooks Desktop and go to the Edit icon to select the Find option, and navigate to the Advanced section.
Next, select the Choose Filter Segment option and click on Detail Level to click on Summary and check the paychecks that have the Online Status.
From the appeared drop-down list, select Online to Send and click on the Find button again to locate the unsent paychecks, followed by accessing the Utilities tab from the File menu.
Select Verify Data, and once verified, select Rebuild Now to fix the damaged data and check if the PS038 error message is terminated.
Solution 2 – Update QB Desktop and Send the Usage Data from the Payroll Employee Tab
You need to update QuickBooks Desktop to the latest release and try sending the payroll data again in the following manner –
Open QuickBooks and access the Update Now tab to select the Update QuickBooks Desktop option, followed by hitting Reset Updates.
Download the latest updates, and once done, rerun QuickBooks and select Install Now to install the updates, and go to the Employees menu.
Select the My Payroll Admin option and select Send Usage Data to check if the payroll is being sent successfully and the PS038 error is successfully dismissed.
Conclusion
You can use the solutions provided above to terminate the QuickBooks error PS038. If the error message persists, you can call us at +1-855-948-3646 to get direct help from our team of QB technicians.
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